Privacy Policy

The type of personal information we collect

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We currently collect and process the following information:

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• Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

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• For us to provide the best possible service to support your business

We use the information that you have given us in order to:

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• Contact you so services can be delivered

• Understand your business so services can be delivered

• Arrange meetings so regular updates and communications can take place.

We may share this information with other support agencies (PR or Digital) if required.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by     contacting contact@yourpersonalassistantuk.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.

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How we store your personal information

Your information is securely stored.

We keep name, business name, email address and phone number for six months. We will then dispose your information by deleting any contact forms and removing the information from our internal database.

Your data protection rights

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Under data protection law, you have rights including:

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• Your right of access – You have the right to ask us for copies of your personal information.

• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at contact@yourpersonalassistantuk.co.uk if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@yourpersonalassistantuk.co.uk or write to Your Personal Assistant, 35 Windsor Avenue, St John’s, Worcester WR2 5LZ.

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk